A 99.9% Server Uptime
Our cloud website hosting platform is based on a reliable, enterprise–grade hardware architecture and a significantly customized Linux version. So, regardless of what your web site is, or how many website visitors you’ve got, or even in case there’s a DoS attack, our physical servers will stay up and your sites will remain accessible online.
All cloud website hosting packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also built our own internal network in each one of our datacenters. Everything is based on enterprise–level hardware provided by Juniper. In addition, on each router, we have configured a firewall with an elaborate set of rules that will filter all questionable requests.
As a result, in all our datacenters – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
While we have done our best to reduce all possible risks with our cloud hosting plans and regardless of the fact that we offer first–rate client support, sometimes the client is just not satisfied with what we offer. Or he wants to switch to a more powerful hosting solution, such as a VPS server or a dedicated server.
This is exactly why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t fully pleased, you will receive a refund.
24/7 Technical Support
If you’ve ever had to wait around for hours to get a response, you know how infuriating this can be, especially if your site is at stake. That is why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technicians will be right here for you and they will reply to you in less than 1 hour. And the best part is that their average support ticket response time is under 20 minutes!