1 hour ticket response
Quick support is our prime responsibility and this is why we have a team of professional support engineers who are prepared to provide a swift solution to any question that you may have. Just open your customer support ticket from the Hosting Control Panel and we’ll reply back to you within one hour in the worst case scenario. As a matter of fact, we strive hard and aim for a twenty–minute helpdesk ticket response time.
A Premium–Quality Client Support Service
Our support staff representatives possess significant experience in the cloud website hosting sphere and are knowledgeable enough to come up with a prompt solution to your problem. If, however, the issue at hand is not within the competence of a support technician, the helpdesk ticket will be sent to a programmer or administrator for further investigation.
An Easy–to–Navigate Help Center Section
To help you find a quick suggestion on how you can use a given service, we have implemented a really intuitive Help Center section in the Hosting Control Panel. You can browse through a large collection of web hosting account management articles and website management articles, browse our F.A.Q. archive or watch our step–by–step video tutorials.