1 hour ticket response
Prompt support is our paramount objective and that is the reason why we have a team of well–trained customer support engineers who are eager to offer a quick answer to any question that you could have. Simply send your customer support ticket from the Control Panel and we will get back to you within 1 hour at the latest. In fact, we work hard and aim for a 20–minute tech support ticket response time.
A First–Class Client Support Service
Each member of our client service staff has several years of experience in the cloud plans field and the vast majority of them have worked for us for at least five years. They are all eager to respond to all your questions in the most proficient way possible.
An Intuitive Help Section
In the Control Panel you’ll find an easy–to–browse Help Center section where you can get quick suggestions on how to use our services. You can find the answers to your queries in the F.A.Q. archive, find more tips in the web hosting account administration articles or check out our step–by–step video tutorials.