Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You’ll find almost all the answers to your questions in the intuitive Help Center built into our Hosting Control Panel. It features an ever–enlarging repository with frequently asked questions and exhaustive help articles compiled by our competent technical support staff.

  • Top quality support service

  • How–To Videos

  • We have prepared a collection of step–by–step video tutorials that detailedly explain how you can handle a common problem connected with your cloud website hosting account. You will find the educational videos in the Help Center.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7 technical support service and include a sixty–minute ticket response guarantee. Our skillful tech support engineers will be at your disposal night and day and will remedy any problem that you might come across within maximum sixty minutes after the helpdesk ticket submission. In most instances, an answer will be given to you in less than twenty minutes.