Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Control Panel you’ll find an exhaustive Help Center section offering a variety of articles and commonly asked questions. They are contributed by our support team of expert technicians. Just type in your question and our clever software will provide you with the best possible answer.

  • Top quality support service

  • Tutorial Videos

  • For people who’d rather discover how to handle a regularly encountered problem by watching an instructional video clip, we’ve added a collection of video tutorials to our Control Panel. All the tutorial videos are very short and easy to comprehend. They offer you step–by–step demonstrations of different site management techniques.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • We back up all our semi–dedicated servers with a 24/7/365 client care service and a one–hour response time guarantee. Our capable technical support engineers will be online for you 24 hours a day to attend to your queries and to resolve any issue that you could have. Simply send a ticket from the Help section and we’ll respond back to you right away.