Customer Support Channels
A 1–hour Response Guarantee
We supply a 1–hour response guarantee with all our hosting services packages, which means every single help request you submit will undoubtedly be answered to in only 1 hour max. Our support staff members have been qualified to very fast resolve any situation and to ensure that you get well–timed information on any situation that you might have.
A Top–quality Support Service
You’re able to email us 24x7x365 with any problem you’ve got associated with our products and services. We’ve got specialists available all the time to supply help and support at any time needed. You may use the ticket system or post an email at any time, or pick up the phone or use the live chat during working hours.
An Intuitive Help Section
Hosting Mainly for NFP Organizations has included a comprehensive information base into the Control Panel to enable you to acquire very helpful step–by–step instructions anytime. Each part of the Control Panel has its own contextual support area presenting a selection of how–to articles. We have also organized video tutorials to supply you with a superior visual representation of precisely how to conduct any given task.