A 60–Minute Response Guarantee
All your assistance requests will be replied to in maximum 1 hour after the trouble ticket or email is received. If your issue calls for additional assistance from a server admin, we will direct the ticket or the e–mail to the person on duty then leave a comment to inform you that more time will be required for finding a solution. And if you make use of our Optional Admin Services package, any of the services included there will be completed whenever you prefer.
An Exceptional Tech Support Service
We’ll be available to you 24x7x365 to respond to any queries that you may have with regard to our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also require help with server management procedures, you can examine our Optional Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting services
An Intuitive Help Section
Our Hosting Control Panel has been installed by default for each dedicated web hosting plan. Among its functionalities is a rather handy integrated knowledge base that will walk you step by step on everything that you can do. Most of the help articles in addition video versions that demonstrate all the actions that you can carry out in a highly illustrative way. You can find the educational articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.