Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Time Guarantee

  • Every single help request you submit to us will be replied to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or e–mail requires additional assistance from a system administrator, we will timely forward it and leave a note to notify you that your matter is being examined. If you take advantage of our Managed Servers package, any of the server management tasks included there will be completed at a time that is convenient for you.

  • Top quality support service
  • A Top–Quality Client Support Service

  • We will be online for you 24–7–365 to respond to any questions that you may have regarding our Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require assistance with server management tasks, you can examine our Managed Servers package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and troubleshooting procedures

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • We have equipped the Control Panel with a detailed knowledge base, which includes extensive explanations of its features and functions. Also, we have created detailed video tutorials that will further instruct you how to carry out a certain operation or troubleshoot a regularly experienced issue. The educational articles and the tutorial video clips are easily accessible from every section of the Control Panel via the Videos and Help buttons situated in the top right corner.