Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
We provide a sixty–minute response guarantee for every support ticket or email that you send to our client service team. We’ll rapidly respond to all the standard queries and forward right away the issue to our system administrators if further assistance is needed. If you order the Optional Managed Services package, we will perform any of the included server management tasks at a time that has been discussed with you beforehand.
A Top–Quality Help Desk Service
Our customer support staff will be at your disposal 24x7 should you need help while working with the Web Site Control Panel or with any of the apps that we pre–install on your behalf on the server. And if you need help with the day–to–day administration tasks on your dedicated server, you can make use of the Optional Managed Services package, which includes backup hard drive space, OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting services, etc.
An Intuitive Help Section
Every Linux dedicated hosting server is fitted out with our free–of–charge Web Site Control Panel, which features an exhaustive knowledgebase and a set of educational video tutorials. Whenever you require help working with the Web Site Control Panel, just press the Videos or Help buttons located in the upper right corner.