Despite the fact that this is not the mainfactor for you to distinguish a reliable cloud hosting provider from a bad one or a reseller from an actual supplier, being able to call and talk with a live person is an indicator that you aren't working with a one-person service provider and that you'll be able to reach somebody whenever you're in need of support. The telephone support for web hosting services may range from standard to dedicated, therefore the problems that can be resolved through a call vary depending on the particular service provider. In most cases, these issues are simpler and include billing or 1st level technical issues because more complex matters generally require a support ticket where both you and the sysadmins can follow what's going on with a particular issue. Nevertheless, being able to call your provider will save you considerable time and efforts for the numerous tiny problems which may eventually show up when you manage your web hosting account.

Phone Support in Cloud Hosting

As we have live telephone support 14 hours a day, you're able to contact us and speak with one of our customer support agents to find out more about the cloud plans that we provide and ensure that our servers match the system requirements for your sites prior to purchasing anything. For your convenience, we now have telephone numbers on three continents so you're able to call the one nearer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you can give us a call about general and billing issues, and about some technical issues. In case the trouble is strictly technical or it can take longer time to analyze, you'll have to employ our ticketing system, which will allow both you and our tech support team to keep track of the details given by both sides.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hrs daily as a part of the support services for each semi-dedicated server package that we supply. Since some issues are more complex and time-consuming, you'll need to open a ticket if you experience such a problem, still for all the billing, general or minor tech issues you can always give us a call and we'll help you quickly so as to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you are able to find out whether you can host your internet sites on our high-tech cloud platform or you'll be able to receive any other general info about our semi-dedicated solutions. We have local numbers in the United States, the UK and Australia along with a global number, which means that you can call the one which is closer to where you live.