Should you ever face a problem with your website and be unable to fix it yourself, ask the respective hosting provider’s client service staff to assist you to bring the website back online. A fast solution would be the most favorable scenario, but a lot of companies respond within twenty four hours and even more, particularly if you’re working with a hosting reseller. Even if the problem can be fixed quickly, your website may not function correctly or may not be available at all for a long period of time, so you may lose prospective clients as it’s rather unlikely that anyone will be inclined to revisit a faulty website. Thus, you need to make certain not only that you can touch base with your hosting provider, but also that they can answer and assist you in a well-timed manner. If a script update does not proceed as planned or you delete something by chance, for example, the website must be restored quickly in order to avoid extended downtime.

One-Hour Response Guarantee in Cloud Hosting

If you’re using one of our cloud plans and you have a query or come across some challenge, you can contact us 24x7 by submitting a ticket or by sending an e-mail and we’ll make sure that you obtain a response in less than one hour. In case the issue can be solved, we will do it before we get back to you, whereas if there’s something that you have to do on your end, we’ll provide you with all the necessary details – what settings to check, what workable solutions to try out, etc. Typically, you’ll obtain an answer within only half an hour, which goes to say that waiting around for hours on end or even for more than a day to obtain assistance is something inconceivable. Our sixty-minute reply time guarantee applies to any inquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we recognize how crucial it is to obtain swift support, we promise that you will never have to wait around for more than 1 hour to receive an answer to any trouble ticket that you post from your semi-dedicated server CP. As it is, you will seldom have to wait around for more than 20 to 30 minutes and this applies to any inquiry irrespective of its nature – billing, technical or general. Besides, our customer and tech support staff is available to you 24 hours a day, which goes to say that even if you post a ticket during legal holidays, you’ll always receive a lightning-fast response, which will include the answer to a question, the solution to an obstacle or the details necessary to sort out an issue yourself – in case there’s something that you have to do on your end. With us, you’ll never need to spend a day hanging around awaiting an answer like you would with many other hosting companies.