A live chat is one of the channels of communication offered by some web hosting providers as a part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is faster in comparison to a support ticket and it will make it less likely to misunderstand or misspell anything compared to a telephone call with an agent. Furthermore, when the issue that you have requires some time to be examined and taken care of, you'll be able to do something different meanwhile instead of just waiting, like you would have to do when you call. Also, you can take advantage of a live chat support service for free provided that you have world wide web access even if your web hosting supplier is located in another country and they don't have a local phone number you can call.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that various issues are easily resolved if you chat with a live person, we supply a live chat service for all our potential and active clients. The chat is online every day and our support representatives can assist you with a wide range of questions and situations. If you aren't our customer yet, you're able to learn more about our cloud hosting packages and the hosting platform in general in order to be certain that your web sites will operate efficiently on our servers. If you already have an account and you have some questions or you experience any problems with any of our services, you can get in touch with us through the live chat and we can supply you with the required information or assist you to troubleshoot the problem. You'll need to open a trouble ticket for certain problems that require more time or the expertise of a sysadmin, still for a variety of common troubles you can receive help right away.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all our future and active customers. If you're looking for a new hosting account, you will be able to chat in real time to one of our representatives and get more details about our Linux semi-dedicated plans in order to choose the optimal plan for your web sites. In case you already have an account with us, we will be able to assist you in a timely manner with billing, general and first-level techissues. Though in some cases you may have to open a support ticket since there're situations that cannot be resolved on the live chat, we will assist you with lots of standard tasks, such as setting up an email account in an email client or forwarding one domain to another one. As a result, you will benefit from timely assistance and you will save plenty of time.