If you have bought a hosting plan and you’ve got certain enquiries in regard to a specific function/feature, or in case you’ve come across a certain difficulty and you require support, you should be able to get in touch with the respective client support team. All web hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, because of the fact that the fastest way to fix an issue most often is to post a ticket. This kind of correspondence renders the replies exchanged by both sides easy to track and permits the help desk staff members to escalate the case if, for instance, a system administrator must step in. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you’ll have to have at least two different accounts to touch base with the customer care staff and to actually administer the hosting space. Constantly logging in and out of different accounts can be a burden, not to mention the fact that it takes quite a long period of time for most hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

In stark contrast with what you may find with numerous other web hosting providers, the trouble ticket system that we use with our cloud plans is part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to memorize several log-on credentials, since you will be able to manage your tickets and the web hosting account itself in one location. So, in case you’ve got a query or bump into a challenge, you can contact our customer service technicians instantly. Our ticketing system comes with an intelligent search mechanism. This implies that even if you’ve opened loads of tickets over the years, you’ll be able to find the one that you want without difficulties. In addition, you can see knowledge base suggestions for resolving commonly faced challenges.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated plans, which suggests that you won’t require a separate platform to contact our client support team – you can do this on the spot the moment you come across a problem. Submitting a new ticket requires a couple of mouse clicks and finding an older one is equally simple. Using our intelligent search box, you can swiftly find any ticket that you have already opened. You can send a ticket at any moment since our customer service staff representatives are at your disposal day and night and answer in no more than 60 minutes, even though it rarely takes this much to get a response. With the Hepsia Control Panel, you will have everything in a single location and you can forget about needing to go through 2 or more platforms to resolve a simple issue.