You can find lots of hosting suppliers out there, still most of them are resellers that have restricted resources, especially when it comes to support. One way to distinguish them is the option to reach the company over the phone. The level of support that you can get through this channel of communication will vary based on the provider - a few of them provide expert phone support, many others offer common and customer support only as some matters are more time-consuming and it would be much easier to be resolved through a ticket, especially if the issue has to be escalated. However, it is good to find that you can always reach your web hosting provider because there're a lot of small-scale problems which can be resolved effectively and in a timely manner with a telephone call, not mentioning that you'll be able to get more info about the services before you become a client.
Phone Support in Hosting
We believe that having the option to talk with a live consultant is rather important, so we have 3 support lines around the globe (UK, USA and Australia) and you are able to reach us on the phone for fourteen hours every day. If you consider acquiring one of our hosting services
, for example, you will be able to phone us and find out more about our services before you order so as to make sure that we do match all the system requirements for your web sites. After the order, you will be able to contact us about any kind of sales and / or billing issues you may experience, or receive any type of general or basic technical info that you need. We have aimed to find the perfect balance between telephone and ticket support, so for strictly technical issues you will have to use the ticketing system, that will help you follow the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to help you if you have any queries about the semi-dedicated server
packages that we offer. Whether you would like to know more about our packages, you have a billing issue or some general problem, you can just give us a call. Though some more technical issues could require a support ticket so as to give time to our technical support team to investigate, we can assist you with lots of technical questions on the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the United States, the UK and Australia, we have local phone lines in all of these countries as well. If you are in another country, we have an international number where you can reach us.