If you are a site owner, a problem could always appear and it doesn’t necessarily have to be connected with the hosting service. For example, something may go wrong when you update a web application or some vital data can be edited or erased by mistake. Whatever the nature of the problem might be, you will need to contact the respective client support team and ask them to restore a backup or to assist you in solving the problem that you are encountering. How quickly they’ll do it will predetermine the time that your websites will be unavailable. For given websites such as community websites or e-stores, a repeated downtime duration often means losing clients and money. With this in mind, it’s pretty important that you use the services of a hosting company that offers not only a very good client care service, but also a prompt one.
One-Hour Response Guarantee in Hosting
Our hosting services come bundled with a 60-minute reply guarantee, which goes to say that regardless of what question or issue you might have, we will always be there to assist you. As a matter of fact, it rarely takes more than 30 minutes to get an issue fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our support staff members will be at your disposal 24-7, even on holidays and weekends, which implies that you will receive swift help whenever you need it. We know exactly how precious time can be, so by the time we answer your email or support ticket, we’ll have probed into the matter and, if we haven’t discovered a solution, we’ll supply you with more information on what you need to do on your end, when the circumstances require it. With our support service, you can be sure that there will be somebody to assist you momentarily, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take full advantage of our extremely fast support services. You will obtain a response to any support ticket submitted from the web hosting Control Panel or email sent to our client and tech support team in less than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes substantially less time to examine and sort out a problem. We will provide you with more information if the solution entails something that has to be done on your end. In case you touch base with us during weekends or holidays, the response time will be precisely the same and given that our support team is available to you 24 hours a day, 7 days a week, you will receive timely assistance for virtually any general, billing or technical issue regardless of the hour.