A live chat is a real-time method of communication between a website hosting company's support team and its clients. It's an efficient method to get some info about the hosting services or get some problem resolved since you are talking with a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the smaller chance of mistakes when you exchange info like usernames or domain names, the quicker response time as the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do something different while the agent investigates the issue in question. In addition, you are able to join a live chat room from any computer which is connected to the world wide web, avoiding the phone charges that you will have to pay if you are calling to a different country.
Live Chat Support in Hosting
As we acknowledge the fact that a lot of situations are easily resolved when you speak to a live person, we supply a live chat service for all of our prospective and current clients. Our chat is accessible every day and our support agents can assist you with a variety of questions and problems. In case you aren't our customer yet, you are able to find out more about our hosting packages and the web hosting platform in general in order to be certain that your websites will function properly on our servers. If you already have an account and you have some questions or you encounter any issues with some of our services, you will be able to join us on the live chat and we will provide the required details or help you troubleshoot the problem. You'll need to open a trouble ticket for certain troubles which need more time or the expertise of a system administrator, but for numerous basic issues you will receive help right away.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is designed for all our prospective and active customers. In case you're looking for a new web hosting account, you're able to chat in real time to one of our representatives and receive more info about our semi-dedicated services so that you can select the best plan for your web sites. If you already have an account with us, we'll assist you timely with general, billing and 1st level technicalmatters. Though sometimes you'll need to open a support ticket since there are situations that can't be resolved on the live chat, we will be able to assist you with lots of common tasks, for example installing an email account in an e-mail client or forwarding one domain name to another. This way, you will take advantage of quick support and you will save plenty of time.