There are a number of ways to contact the hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a support ticket system. This is the easiest method of correspondence for a variety of reasons. In the event that no customer service staff representative is free at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always be received. Also, you can copy ‘n’ paste extensive bits of information without the need to worry about spelling mistakes, and in case a certain issue needs more time to be fixed or a number of responses need to be exchanged, all the info will be in one location, so either party can always see the comments added by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which implies that if you need to provide information or to adhere to guidelines, you’ll have to use at least two separate admin interfaces and this number might rise if you’d like to manage several domains. Furthermore, lots of hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for a reply.