There are a number of ways to contact the hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a support ticket system. This is the easiest method of correspondence for a variety of reasons. In the event that no customer service staff representative is free at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always be received. Also, you can copy ‘n’ paste extensive bits of information without the need to worry about spelling mistakes, and in case a certain issue needs more time to be fixed or a number of responses need to be exchanged, all the info will be in one location, so either party can always see the comments added by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which implies that if you need to provide information or to adhere to guidelines, you’ll have to use at least two separate admin interfaces and this number might rise if you’d like to manage several domains. Furthermore, lots of hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for a reply.
Integrated Ticketing System in Hosting
Our hosting services feature an integrated ticketing system, which is an integral part of our in-house built Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in the very same location – invoices, web files, emails, tickets, etc., avoiding the necessity to log in and out of different admin consoles. In case you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with just several mouse clicks without having to leave your Control Panel. During the process, you can pick a category and our system will offer you a variety of informative articles, which will supply you with more information and which may help you fix any particular issue before you actually post a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with our company and you’d like to contact our customer care team representatives, you will be able to post a support ticket straight from your Hepsia Control Panel instead of using a completely different technical support platform as you will have to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to open a new ticket without difficulty and to search through older tickets using an intelligent search box. Additionally, you will be able to check the relevant knowledge base articles that our system will offer you based on the problem category that you select for your new ticket. You can carry out all the abovementioned operations without leaving your Control Panel at any moment, which suggests that if you come across any difficulty or have an enquiry, you can contact our support engineers and solve the issue at hand in no more than one hour using a single support platform.