Being able to communicate with your hosting supplier when you have any kind of questions or experience any difficulties is quite important and how fast they'll respond and react is crucial, especially if your website is business-oriented, as more downtime can often mean losing potential customers. The support options are also an easy way to recognize genuine providers from resellers. The latter in most cases answer just to email messages or support tickets and you may need to wait for a whole day or maybe more to receive a response. When the problem requires several responses, you may end up losing several days so as to have a basic problem fixed. Using an authentic and reputable web hosting supplier, you should be able to contact the support at any time and get a timely response no matter what the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Hosting
We acknowledge the importance of getting assistance in a timely manner, so our hosting services feature 24/7 support as well as various options for contact. If you don't have an account yet, you can give us a call or use our live chat and speak with a live agent, to find out about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up obtaining a service that you cannot use effectively. In case you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs additional analysis. Unlike the majority of providers out there today, we reply to all tickets within the hour, so you will not need to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you obtain a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and common queries. Our representatives can help you choose the right plan or give you info about our servers, in order to check if the system requirements for your web sites are met. When you are an existing client, you also have the option to contact us through electronic mail or via our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We warrant that any time you use these 2 ways of contact, you will get an answer within a maximum of 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've used the web hosting services of other suppliers, even large ones, you'll be able to compare the reply time due to the fact that it usually takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Web Hosting
In case you purchase a virtual private server from our company, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local phone numbers in the USA, Great Britain and Australia as well as a live chat service. When you're a current customer and you require help with a technical issue which requires additional time to investigate or resolve, you're able to open a support ticket through your billing account or you will be able to send an email and we will take care of the problem and send you a response within the hour. The reply time is warranted 24/7, including weekends and holidays, yet for the vast majority of issues it takes no more than 30 minutes to receive assistance. The support service covers your VPS plus all of the pre-installed software it includes, so if you need help with third-party apps, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive well-timed support in general, let alone when you operate a whole server, that's why each and every dedicated server that we offer features 24/7 support with 1-hour response time warranty regardless of the situation. The service is 100 % free for any issues with the server or the software that was installed from our administrators during the setup, therefore you'll be able to contact us as many times as you wish, even during holidays. You could either open a ticket from your billing area or you can send an e-mail message, and the actual answer time for either of these rarely exceeds 30 mins since we have administrators available 24x7x365. If you require general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on as many as three different continents or you can take advantage of our live chat service and talk to an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you're able to add to your server package from the billing Control Panel.