Many people who begin using their very first hosting account, or switch companies, often have questions with regard to how particular tasks are carried out or run into difficulties when setting up different things like e-mails, site settings, etc. For this reason, a lot of web hosts have compiled documentation with the most standard questions and problems so as to help their customers obtain information quickly and easily. Consequently, the customer support team representatives can focus on actual issues that given clients may be experiencing, because the solution for the minor things will already be available on the web and clients will be able to easily fix them without having to contact the client service team. Having elaborate documentation is vital, particularly for new customers with no past experience whatsoever, because the web hosting service involves an enormous amount of functions and many individuals can become puzzled about what action to take. A good information repository can both help you execute the things that you need and discover how the hosting service works as a whole.
Extensive Online Documentation in Hosting
If you have purchased your first hosting plan through our company or have migrated your site over to us, you will become used to our platform and our created-developed Hepsia hosting Control Panel in no time as we have prepared an in-depth web-based knowledge base where you can find all the info that you’ll ever need – both general info with regards to the service as a whole and more concrete info about the different features that you can use and the issues that you might experience. The articles themselves are available in two locations. The whole article collection can be accessed through the Help section of the Control Panel. You can read relevant articles about the different features in each and every Control Panel section too. You can find out how to do virtually everything, from enabling an .htaccess file to administering a mailing list, and all the articles offer thorough guides, so you won’t ever become lost due to an unclear text. Naturally, in case you chance upon a more specific problem and you do not find a solution in our knowledge base, you can contact our support staff representatives 24-7-365.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated services feature extensive online technical documentation where you will see information about all the features that our custom-built Hepsia Control Panel offers, plus solutions to different questions and predicaments that you could chance upon. All installation manuals contain exhaustive specifications, so you won’t need to worry about missing something in case you’re intending to export a database, for instance. The troubleshooting articles encompass different feasible reasons for certain issues and the solution for each and every one of them, so if you’re not able to send emails although you have the right SMTP settings, for instance, you can quickly see what the reason for this could be and repair the problem with several clicks in your email client. As the Hepsia Control Panel has quite a few features, you’ll be able to find relevant articles in each section. In case you’d like to examine all help articles, you can use the Help menu, which is located in the upper right-hand side of the window.