A 99.9% Server Uptime
The chief advantage of building your very own hosting system is that you do not need to be worried about compatibility issues – you configure a given set of software applications in such a manner so as to be compatible with a specific set of hardware elements. The end result is something considerably more steady and dependable, since there are much less potential risks of failure. We’ve built our cloud hosting platform atop time–tested hardware components and a significantly customized version of Security–Enhanced Linux in order to create a completely secure and safe environment for your personal sites.
For this reason, with all our hosting services plans we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is crucial to also build your own network infrastructure. For this reason, we built a custom internal network in all our data centers. Relying on enterprise–grade Juniper switches and routers, our internal network allows for stunningly fast data transmission rates and is fully redundant.
Hence, you will enjoy a 99.9% network uptime in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter and in our Australia based datacenter, irrespective of which web hosting solution you’ve selected.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are dissatisfied with our hosting services, or if you find them inadequate, or if you decide that you should have a VPS web hosting services rather than a cloud hosting plan – we will give you a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain full control over your domain names even if you delete your account with us.
24/7 Technical Support
If you have ever had to wait for hours to receive an answer, you are aware of how frustrating this can be, even more so if your site is at stake. This is the reason why we offer a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our tech support engineers will be here for you and they’ll answer you in less than 60 minutes. And the best part is that their average response time is well under twenty minutes!