There are a lot of cloud website hosting providers out there, however the majority of them are resellers that have minimal resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll get through this method of communication may vary depending on the supplier - some offer dedicated telephone support, while others offer basic and customer support only since some issues are more time-consuming and it is a lot less difficult to be resolved through a trouble ticket, particularly when the issue has to be escalated. However, it is good to find that you can always contact your web hosting provider as there're a lot of small issues that can be resolved effectively and in a very timely manner with a call, not mentioning that you are able to get additional information regarding the services before you become a customer.

Phone Support in Cloud Website Hosting

All of our cloud website hosting packages feature phone support fourteen hours a day even on official holidays, therefore if you don't have an account yet, you'll be able to phone us and find out more about our solutions or if we meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you're able to contact the telephone number that is closer to you. In case you are a current customer, we can help you in a timely manner with any general and billing matters and with numerous technical issues in order to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to talk to a live person so as to get things done without delay. Of course, some matters simply cannot be managed on the phone, so in such a case you are able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

Every time you want more details about the semi-dedicated plans that we supply, you have the option to call one of the three support lines that we have worldwide - in the United States of America, the United Kingdom and Australia. By doing this, you'll be able to check ahead of time whether our services are appropriate for your websites. If you are already our customer and you own a semi-dedicated account, you'll be able to reach us on the phone for 14 hours a day about any kind of billing or common questions. For entirely tech troubles you're able to take advantage of our ticketing system in order to contact our tech support because someissues just need longer time to be resolved, but we will assist you on the phone with quite a lot of minor technical issues as well, saving you time and efforts.