One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can forget about waiting for hours on end, or even a whole day, to obtain a reply to an e-mail or a tech support ticket. Regardless of when you get in touch with us, we will help you out within only 1 hour with any technical and pre-sales inquiries you might have. As a matter of fact, our real response time rarely surpasses twenty to thirty minutes. As we’re working 24/7, you will always get help in a well-timed manner and we are aware of how vital that is in the Internet era. As soon as you contact us, we will answer your enquiries. In case you stumble upon any technical difficulty, we will deal with it instead of you, or we’ll provide you with all the necessary information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we are aware of just how critical it is to get timely help, we promise that you’ll never need to wait around for more than sixty minutes to get a reply to any support ticket that you post from your semi-dedicated server CP. In fact, you’ll seldom need to wait for more than 20-30 minutes and this applies to any enquiry regardless of its nature – general, billing or technical. Furthermore, our customer and technical support team will be at your service 24-7, which suggests that even in case you post a ticket during public holidays, you’ll always get a fast reply, which will contain the answer to an inquiry, the solution to a predicament or the details needed to solve an issue yourself – if there is something that you need to do on your end. With us, you won't ever have to spend an entire day hanging around awaiting a reply like you would with plenty of other hosting companies.