If you ever have any queries connected to your hosting account or you face a problem with your websites, you’ll need to get in touch with the respective web hosting provider’s technical support team. It may not make a difference how promptly they will answer when you have a general inquiry, but an issue such as a mishandled application update, for instance, may lead to your website becoming damaged or unavailable on the World Wide Web. And the longer you have to wait for the support team to lend a hand, the longer the website will be inoperative. In case you offer services or goods online, any downtime will affect your website disruptively and you can lose current or prospective visitors. Many web hosting providers, mainly resellers, handle trouble tickets and e-mails within twenty four hours, but in the Internet space that’s far too long, as clients will hardly ever return to a site that’s not functioning correctly for long intervals.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can forget about waiting for hours on end, or even a whole day, to obtain a reply to an e-mail or a tech support ticket. Regardless of when you get in touch with us, we will help you out within only 1 hour with any technical and pre-sales inquiries you might have. As a matter of fact, our real response time rarely surpasses twenty to thirty minutes. As we’re working 24/7, you will always get help in a well-timed manner and we are aware of how vital that is in the Internet era. As soon as you contact us, we will answer your enquiries. In case you stumble upon any technical difficulty, we will deal with it instead of you, or we’ll provide you with all the necessary information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we are aware of just how critical it is to get timely help, we promise that you’ll never need to wait around for more than sixty minutes to get a reply to any support ticket that you post from your semi-dedicated server CP. In fact, you’ll seldom need to wait for more than 20-30 minutes and this applies to any enquiry regardless of its nature – general, billing or technical. Furthermore, our customer and technical support team will be at your service 24-7, which suggests that even in case you post a ticket during public holidays, you’ll always get a fast reply, which will contain the answer to an inquiry, the solution to a predicament or the details needed to solve an issue yourself – if there is something that you need to do on your end. With us, you won't ever have to spend an entire day hanging around awaiting a reply like you would with plenty of other hosting companies.