A ticketing system is the most popular medium of correspondence that web hosting providers offer to their customers. It’s typically part of the billing account and is the most efficient way to solve an issue that takes a certain amount of time to examine or that needs to be escalated to a sysadmin. Thus, all responses supplied by either side will be stored in the very same location in the event that somebody else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which implies that you’ll have to sign in and out of at least two accounts in order to execute a given procedure or to reach the hosting company’s support staff. If you would like to manage a number of domain names and each one is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. On top of that, it may take a substantial span of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we’re using for our cloud website hosting isn’t separate from the web hosting account. It is included in our fully featured Hepsia Control Panel and you will be able to visit it whenever you want with just several clicks of the mouse, without having to log out of your account. The ticketing system features a quick-search box, so you can track the status of virtually any support ticket that you have already sent, if needed. You can also read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to deal with a particular problem before you actually open a ticket. The ticket response time is maximum sixty minutes, so you can get swift assistance at any given time and in case our customer support team advises you to do something inside your account, you can do it instantly without needing to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more convenient to manage everything from one single location, which is why we’ve implemented a trouble ticket system into the custom Hepsia hosting Control Panel, which is offered with each single semi-dedicated server account. This will permit you to manage the communication with our help desk support team along with your files, which suggests that you will not need to remember an additional sign-in name for a separate system. You will be able to send a new ticket or to check the status of an old one with no more than a few clicks whilst you’re browsing the files within your account. You can also look through older tickets using a smart search option or take a look at relevant help articles, which contain solutions to commonly faced predicaments. The inbuilt trouble ticket system is monitored 24-7-365 with the maximum response time being just one hour, so there will always be somebody to assist you.