Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our cloud website hosting isn’t separate from the web hosting account. It is included in our fully featured Hepsia Control Panel and you will be able to visit it whenever you want with just several clicks of the mouse, without having to log out of your account. The ticketing system features a quick-search box, so you can track the status of virtually any support ticket that you have already sent, if needed. You can also read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to deal with a particular problem before you actually open a ticket. The ticket response time is maximum sixty minutes, so you can get swift assistance at any given time and in case our customer support team advises you to do something inside your account, you can do it instantly without needing to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s far more convenient to manage everything from one single location, which is why we’ve implemented a trouble ticket system into the custom Hepsia hosting Control Panel, which is offered with each single semi-dedicated server account. This will permit you to manage the communication with our help desk support team along with your files, which suggests that you will not need to remember an additional sign-in name for a separate system. You will be able to send a new ticket or to check the status of an old one with no more than a few clicks whilst you’re browsing the files within your account. You can also look through older tickets using a smart search option or take a look at relevant help articles, which contain solutions to commonly faced predicaments. The inbuilt trouble ticket system is monitored 24-7-365 with the maximum response time being just one hour, so there will always be somebody to assist you.