The client support that you will get from your cloud website hosting company is really important, no matter if you have pre-sales questions and you're not a client yet, or you've got some technical trouble with an existing account. Prompt and correct information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine website hosting supplier not from a reseller. If you purchase a hosting account via a company that does not own its servers and it cannot access them immediately, it is quite possible that you will wait for a few days to have a reply to your question, so your web sites may stay offline for quite some time. Alternatively, a supplier which provides numerous ways of communication and has a support crew that is available at any time can assist you right away and help you minimize or fully avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Website Hosting

We offer 24/7 billing, customer and tech support for our cloud website hosting. Even if you aren't our client yet and you have questions, we can help you without delay and supply you with the necessary information, so as to give you the choice to make the very best decision when you buy a new hosting account. We are available anytime, including weekends and holidays, and we supply numerous options for communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have multiple telephone numbers all over the world, thus you are able to call the one which is closer to you. The maximum response time for the emails and the tickets is one hour. The regular response time is around 15-20 min, so you can forget all about waiting for days to get assistance for any kind of task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you are able to benefit from our 24/7 support services even on public holidays. Your websites will be available at all times and so will we. With a lot of communication options, you will be able to choose the easiest method to get in touch with us and inquire about our solutions in case you don't have an account yet, or get assistance in case you're already among our customers. You'll be able to phone us, start a chat with a live consultant, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options have a one-hour response time guarantee, though it rarely takes more than 20 min to get assistance whatever the nature of the problem. With our customer and tech support services, we will be available for you anytime you need us, not several days after that.

24/7 Customer Support in VPS Servers

Every VPS server package that we offer includes 24/7 customer and technical support, which means that if you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to contact us anytime, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with a couple of local numbers internationally, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters since it is much easier to monitor what is going on. The maximum warranted reply time for all email messages and tickets is 60 minutes, however it hardly ever takes that long to receive support. If you add the Managed Services upgrade that we offer, our administrators can also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers

If you purchase a dedicated server through our company, you are able to get in touch with us anytime using various channels and the max time that you'll have to wait for an answer is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it's a holiday or a weekend and we will support you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech issue, you can open a support ticket from the Help section of your billing Control Panel or you could send us an email. If you have any basic questions or you would like to learn more about our website hosting solutions before you order, you can also use our live chat or you can call one of the local telephone numbers that we have in different countries around the globe. If you need help with third-party software that you cannot set up or manage properly, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.